Contact Us
Activations
Just received the device you ordered from UScellular?
Call UScellular® at 800-766-9811 to activate your device.
Business and Government customers, please call 866-616-5591 to complete activation.
Be sure to follow the manufacturer’s instructions provided with your device to prepare for activation before calling. This may include installing a battery and a SIM card.
Just received a replacement device from a warranty or Device Protection + claim? Call 800-766-9811 to update your account and activate the device.
Payments
We offer many Payment Options to allow you to be in control of how and when your bill is paid.
Our customers who receive a monthly bill can use any of these options:
- My Account
- One time online payment
- Dial #PAY (#729) or 877-890-8722 from your UScellular phone
Our Prepaid customers have these options available:
- Prepaid My Account
- Dial #ADD (#233) or 877-760-1840 from your UScellular phone
Billing
We’ve shared answers to our most frequently asked billing questions here:
Technical Support
Many technical support requests can be solved by power cycling your phone and confirming your device settings are correct. You can find steps for these actions in our device tutorials.
COVID-19
We’ve made a commitment to choose fair and that includes keeping you connected through this unprecedented time. To learn more, read our Keep Americans Connected Pledge.
If you’re unable to pay your bill on-time as a result of disruptions caused by COVID-19, please contact us at 1-888-939-3900 to discuss payment arrangement options.
Here’s how to contact support:
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By Phone
- Call 611 from your UScellular® phone.
- Call 888-944-9400 from any phone.
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Hours:
-
8 a.m. – 9 p.m. local time
*West Coast until 8 p.m. local time
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8 a.m. – 9 p.m. local time
- Online
- In Person
Ready to purchase a new product or plan over the phone?
Call 888-BUY-USCC 888-289-8722
- Hours:
- M - F: 8 a.m. – 9 p.m. CT
- Sat: 9 a.m. – 7 p.m. CT
- Sun: 10 a.m. – 7 p.m. CT
New Phone Activation Help
Call 800-766-9811
Business & Government Customers: call 866-616-5591
Activation calls must be made from a phone other than the device you’ve purchased.
Business support:
Call 888-BUY-USCC 888-289-8722
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In Person
- Talk to our team in-store
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By Phone
- Call 611 from your UScellular phone
- Call 800-819-9373 from any phone.
-
Hours:
- M - F: 7 a.m. – 8 p.m. CT
- Sat: 9 a.m. – 6 p.m. CT
- Sun: closed
- Holidays: 9 a.m. – 7 p.m. CT
Need new plans or phones for your business?
Let our sales force help:
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By Phone
- Call 866-USC-4BIZ 866-872-4249
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Hours:
- M–F: 8 a.m.–9 p.m. CT
- Saturday: 9 a.m.–7 p.m. CT
- Sunday: 10 a.m.—7 p.m. CT