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    • Information about to your Enhanced Calling Features - Android

    Enhanced Calling

    Multitask with simultaneous HD voice and data.

    On This Page

    • Enhanced Calling General Information
    • Benefits of Enhanced Calling
    • Android Enhanced Calling Notices
    • Apple Enhanced Calling Notices

    ENHANCED CALLING GENERAL INFORMATION

    • Enhanced Calling is a suite of advanced cellular services enabled by Voice over LTE (VoLTE) technology. VoLTE Technology optimizes the network by delivering voice calls & SMS traffic over the UScellular® 4G LTE data network instead of the traditional voice 2G/3G network, delivered through our Enhanced Calling-capable phones when connected to the Enhanced Calling network. Enhanced Calling Services include the following features:
      • HD Voice
      • Simultaneous voice and Data
      • 6-way conference calls
      • Automatic Robocall alerts to potential spam or potential fraud calls *Device Dependent
      Note: Enhanced Calling features are included in your existing voice plan at no additional charge. Enhanced Calling is not available everywhere.
    • You need to meet the following requirements to be eligible for Enhanced Calling:
      • Have a Primary Address & Phone number in the Enhanced Calling Service coverage area. To check Enhanced Calling coverage in your area, please visit the Coverage Map & enter your address, city or zip code.
      • Have an Enhanced Calling-capable phone with the latest device software/Carrier Settings.
      • Be physically within the Enhanced Calling service coverage area.
      View our Device Tutorials to learn how to turn on Enhance Calling on your phone.
      Note: Once HD Voice is activated, you will be able to enjoy the other Enhanced Calling features, such as Simultaneous Voice & 4G LTE Data, and 6-Way Calling.
    • HD Voice is High Definition voice calls with reduced background noise for clear & crisp audio connections. You can talk in a normal voice and be heard clearly even in noisy environments. Conversations will sound more natural, almost as if the person at the other end of the line is right there next to you.
      Note: You must to be talking to another Enhanced Calling customer to experience the end to end HD call quality.
    • To be eligible for any of the Enhanced Calling Features, you need to have an Enhanced Calling-capable phone, and be in the Enhanced Calling service coverage area.
      Note: If you have any features that are incompatible with the Enhanced Calling Service, they will no longer function upon availability of Enhanced Calling. Such incompatible services include Ring-Back Tones and Regional Abbreviated Dialing Codes.
    • Enhanced Calling is available while roaming in certain locations. Please review the Coverage Map for up to date availability.
    • View the current list of compatible phones. This list will grow over time.

    BENEFITS OF ENHANCED CALLING

    • You can make an HD Voice call the same way you make a regular voice call (e.g. from your Contacts app, Phone app or Recent Calls), provided that both you and the person you're calling:
      • Are using Enhanced Calling-capable phones.
      • Have the Enhanced Calling feature enabled.
      • Are connected to the Enhanced Calling Network.
      • On most Android devices, you'll know that you're on an HD Voice call if an "HD" logo appears in the upper right corner of your in-call screen. If a wired headset or a Bluetooth® headset is connected to your phone, HD Voice calls may not be delivered to the headset with HD quality unless the headset is also compatible with HD Voice.
    • You can set up a conference call with up to 5 other people, even if they don't have Enhanced Calling-capable phones. A 6-way conference call can be set up exactly the same way you would set up a 3-way call.
    • You can set up a 6-way conference call the same way you would set up a 3-way call. The only difference is that if your Enhanced Calling-enabled phone is connected to the Enhanced Calling Network, you can set up a conference call with up to 5 people, even if they don't have Enhanced Calling enabled on their phones.
      • To set up a conference call with up to 6 phones:
        • Call the first phone number as usual.
        • While on that call, tap Add call to call the second phone number.
        • When the second call is established, the first call will be put on hold automatically. You can swap between the two calls.
        • Tap Merge to join the two calls and form a 3-way conference call.
        • You can call up to 3 more phones to form a 6-way conference call.
        • You've successfully set up a 6-way conference call.
    • HD Voice calls are billed as standard voice calls according to your plan. So, they are billed against your monthly minute allowance according to your plan. HD Voice is included in all existing plans and are charged just like traditional phone calls. There are no additional charges or any data charges applied.

    ANDROID ENHANCED CALLING NOTICES

    • To complete local calls, the new dialing procedure requires callers to dial area code + telephone number. This means that all calls currently dialed with seven digits will need to be dialed using ten digits, that is, the area code + telephone number. Please make sure to update your contacts to to the new ten digit format.
    • After you receive this message, if you do not use the new dialing procedure, your call may not be completed as dialed, and a recording will instruct you to hang up and dial again using the area code + telephone number. To avoid calling issues, please add the area code to your local contacts today.
    • UScellular is enhancing our calling network and as a result customers will now need to utilize 10 digit dialing.
    • Your telephone number, including current area code, will not change. The price of a call, coverage area, or other rates and services will not change.

    APPLE ENHANCED CALLING NOTICES

    • Due to updates we've made to your Enhanced Calling Features, you will receive a pop up message on your device stating either "LTE Calls Turned Off" or “LTE Calls Turned On”. Please press "OK" to acknowledge this message. This will only improve your calling experience and will not interrupt or downgrade the quality of your calls.

    STILL HAVE QUESTIONS?

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